New Zealand customers are protected by the Consumer Guarantees Act. Please ensure you pack the return safely to prevent any damage to the products or boxes. The goods are your responsibility until they reach our office. If you are required to return the product, you must pay for the shipping to return the goods and this must also be arranged by yourself. We may ask for you to return the product in which case, we will refund the value of the purchased product, but we do not have to refund the value of the shipping. There are no refunds or returns available for ebooks or printables, so please choose carefully when ordering. We do not refund purchases on the basis of changing your mind. We may be able to extend this time under special circumstances, but please make contact as soon as you notice any problems so we can remedy the situation for you. No refunds, returns or exchanges will be processed unless contact has been made about any issues within seven (7) working days of receipt of your item.

Please ensure you keep your delivery until the return process is complete. If there is something wrong with the product you have received or if your delivery is not correct, please contact us immediately at If you send us an email, please include as many details as possible including your order number and photographic evidence of any damage, and in some cases a photograph of the packaging itself. Wildling Books wish all our customers to receive their products in perfect order. However, since Covid 19 deliveries are taking a lot longer than usual, some up to 20-30 working days.

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